Communication is a central aspect of everyday life, a fact that is reflected in the wide variety of ways that people exchange information—with words, pictures, and even using their face and body. The face and body are potentially very powerful channels for communication. Facial information
1 plays a number of roles, either alone or in combination with other communication channels. For example, it can play a critical role in directing conversational flow, particularly turn-taking (Bavelas, Black, Lemery, & Mullett,
1986; Bavelas, Coates, & Johnson,
2000; Bull,
2001; Cassell, Bickmore, Cambell, Vilhjalmsson, & Yan,
2001; Cassell & Thorisson,
1999; Isaacs & Tang,
1993; Poggi & Pelachaud,
2000; Vertegaal,
1997; Yngve,
1970). A speaker can inform a crowd of listeners at whom a question is directed by a properly directed change in gaze. Listeners can provide a wealth of information to the speaker without ever saying a word (this is referred to as “back-channel” signals; Yngve,
1970). For example, a properly timed nod of agreement can tell the speaker to continue speaking, while a look of confusion at the same point in time indicates that the speaker should stop and try to explain the last point again. Such signals can also be used to indicate the location and intensity of prosodic emphasis (Nusseck, Cunningham, De Ruiter, & Wallraven,
under review). Facial information can additionally serve as deictic gestures, indicating what the referent for a spoken statement is (e.g., looking at a particular desk when saying “Please place it over there.”). It can also be used to directly modify the meaning of spoken sentences: A spoken statement of surprise combined with a neutral expression is fundamentally different from the same statement accompanied by a surprised expression. Indeed, in situations where the meaning conveyed by the face differs from that in another communication channel, the face tends to be considered more important (Carrera-Levillain & Fernandez-Dols,
1994; Fernandez-Dols, Wallbott, & Sanchez,
1991; Mehrabian & Ferris,
1967). Finally, facial information can independently signify meaning. This includes not only traditional emotional expressions such as happiness or anger, but also more “cognitive” or conversational expressions such as thinking, agreement, confusion, or cluelessness (e.g., Baron-Cohen, Wheelwright, & Jolliffe,
1997; Cunningham, Kleiner, Wallraven, & Bülthoff,
2005; Nusseck, Cunningham, Wallraven, & Bülthoff,
2008; Pelachaud & Poggi,
2002).